My code is not recognised 

We are sorry to hear that you are experiencing issues with scanning your code, here are some steps to try:

• Ensure you're scanning the correct QR or alphanumeric code inside the pack. To find the correct Pampers Club code, check this article.
• If you scanned the wrong code initially, try again with the correct one
• For manual entry, select "Let's type in the code"

My code is illegible

No worries! We have more ways to help: write us a message here.

Important: Keep your pack nearby when reaching out to us, so you can easily provide photos for further investigation.