Most password reset problems in the Pampers Club app come down to a few simple things: using the wrong email, not seeing the reset email, or a temporary technical issue. In this guide, We’ll walk through step‑by‑step checks, on your phone and inside the app, so you can reset your password and get back to enjoying your points and rewards.
Note: This article is only for parents using the Pampers Club mobile app and who normally log in with an email address and password. If you usually sign in with Apple, Google, or Facebook, or you’re trying to reset a password for the Pampers website, the steps will be different.
Step 1 – Check how you normally sign in
Before we start, let’s make sure you’re using the right type of login.
Think about the last time you signed in successfully:
Did you type an email and a password?
Or did you tap “Continue with Apple”, “Continue with Google”, or “Continue with Facebook”?
If you usually:
Tap Apple, Google, or Facebook:
Your password is managed by Apple / Google / Facebook, not by Pampers.
In this case, the “Forgot password?” link in Pampers Club won’t help. You’ll need to change your password in your Apple ID / Google Account / Facebook settings.
Type an email + password:
Tip: If you’re not sure, imagine the login screen: if you remember seeing the big Apple/Google/Facebook buttons and tapping one of them, you’re a social login user and need to manage your password in that social account.
Step 2 – Try resetting your password from the Login screen
We’ll start with the most common route: the “Forgot password?” link on the login screen.
Open the Pampers Club app on your phone.
On the first screen you see, tap “Log in” if it’s not already showing the login form.
Under the email and password fields, tap “Forgot password?”.
On the “Reset your password” screen:
Tap the “Submit” button.
If everything goes well, you should see a message similar to: “Check your email – Please check the email address [your email address] for instructions to reset your password.”
Now go to your email inbox on your phone or another device and:
Look for an email from info@pampersclub.pampers.com, Pampers or Pampers Club about resetting your password.
Open it and tap the password reset link inside.
A page or screen will open asking you to enter a new password.
Create a new password:
Use something you haven’t used before in the app.
Make it easy for you to remember, but hard for others to guess.
Confirm the new password if asked, then tap the “Save”, “Change password”, or “Submit” button (the exact label may vary slightly).
Consider using a password manager app if you have one on your device.
Once the app confirms your password has been changed, return to the Pampers Club App and:
Step 3 – If you don’t receive the reset email
If you see “Check your email – Please check the email…” in the app, but no email arrives, try these checks:
Check all folders:
Open your email app.
Look in Inbox, Spam/Junk, and folders like “Promotions” or “Other” (especially in Gmail or Outlook).
Use the search bar to search for “Pampers”, “Pampers Club” or "info@pampersclub.pampers.com".
Confirm the email address you entered:
Think about other email addresses you own:
Did you ever sign up using a different email (for example, an old work email or another personal email)?
Was your email address different when you initially registered for an older sibling?
If you receive emails from Pampers Club, which email address are they sent to?
Try the reset again using any other email address you might have used when you first downloaded the app.
Wait a few minutes:
Try again carefully:
If, after that:
You never receive any email to any of your addresses, and
You’re sure you created a Pampers Club App account with an email + password
Then it’s possible:
The account was set up under a different email, or
The account may have been deleted. This can happen when we receive a deletion request to Pampers or other P&G owned brands or if you have not been active in the app for a number of years. In that case, you can create a new Pampers Club account in the app using your preferred email, and start collecting points again.
Step 4 – If you see a “Something went wrong” error
Sometimes the app can’t reach the server that handles passwords, and you might see: “Something went wrong – Sorry, we’ve run into a technical issue. Please try again!”
If you see this:
Check your internet connection:
If you’re on Wi‑Fi, switch it off and use mobile data, then try again.
If you’re on mobile data, connect to a Wi‑Fi network if one is available.
Fully close the Pampers Club app:
On most phones, swipe up from the bottom and swipe the app away to close it.
On others, use the Recent Apps button and swipe the app off the screen.
Re‑open the app and repeat the password reset steps:
Either “Forgot password?” on the login screen, or
Profile → Settings → Password / Change Password if you’re logged in.
Make sure your app is up to date:
Go to the App Store (iPhone) or Google Play Store (Android).
Search for “Pampers Club”.
If you see an “Update” button, tap it.
Once updated, open the app and try again.
Wait a little and retry:
Sometimes there may be a temporary technical problem behind the scenes.
Wait 10–15 minutes, then try again with a stable internet connection.
Tip: If you keep seeing “Something went wrong” after this, it’s likely a technical issue that the support team can investigate behind the scenes. Contact us using the button in the page footer below noting:
What you were trying to do (for example, “Forgot password from login screen”).
The message you saw.
Your phone type (for example, iPhone 13, Android Samsung Galaxy S22).
I changed my password, but the app still won’t let me log in. What should I do?
If you’ve successfully changed your password but still can’t log in, it’s usually down to entering the wrong email, an old password being remembered by your phone, or a session that needs to be refreshed. A quick clean‑up of saved details and a careful re‑entry usually solves it.
Type everything fresh:
On the login screen, tap the Email field.
Manually type the email address you used when you reset your password.
Tap the Password field and manually type the new password—don’t rely on auto‑fill.
Clear any old auto‑filled details:
If your phone offers to fill in an old password, tap “Use another password” or “Not now”.
Delete any dots ••• already shown in the password field before typing.
Check for small mistakes:
Close and re‑open the app:
Fully close Pampers Club (swipe it away from recent apps).
Open it again, then type your email and new password.
Try one more reset:
If you still can’t log in and you’re certain about the email you’re using:
Use “Forgot password?” once more.
Set another new password, being extra careful when typing it the second time.
If it still fails after all of this:
Will resetting my password affect my Points Balance or Rewards?
No - changing or resetting your password does not remove your points, rewards, or scans. Your Points Balance (the total points you’ve earned by scanning codes) and your redeemed rewards stay safely linked to your account.
Your Points Balance is the number of points you have collected by:
Your Points Balance and your Rewards are stored under your Pampers Club account, not under your password.
When you reset your password:
You’re only changing the key you use to open the door, not what’s inside the room.
Once you log back in with your email and new password, you should see:
If, after logging back in:
Your points appear to be missing, or
Your account looks brand new
It may mean you logged in with a different email than the one you used before. Try logging out and back in with any other email addresses you’ve used.
