We're sorry to hear about the issues you’re having with your Pampers account. We understand how frustrating it can be, especially when you were looking forward to those rewards.

Possible Solution

It's possible that you may have inadvertently created a new account. While the app has undergone a recent updates, all of your account history and balance should remain unchanged.

Steps to Check

1. Alternative Email Addresses: Please check if there is another email address that you may have used previously to log in. This includes any private relay addresses you might have set up.
2. Log Out and Log In Again: Try logging out and then logging back in using the different email addresses you may have used to register previously.

If this doesn’t help, please contact us, and we’ll do our best to find your account and get your rewards restored as quickly as possible. Our advisors will need the email addresses that you may have used.

Thank you for your patience, and we’re here to help you get this sorted.