You can update your Pampers account login by requesting a reset Pampers password link through the Pampers Rewards app or website, depending on your original registration method. Verified technical data shows that your reset steps depend on whether you use a standard email or a social account like Google, Facebook, or Apple.

Note: This guide does not cover cases where an account is locked or if you are changing your registered email address.

Step 1 - Find Out How You Previously Logged In

• Check Phone Settings:  On iPhone, go to Settings > Passwords. On Android, go to Settings > Google > Password Manager. Search for "Pampers" to see if a password is saved.
• Check Social Apps: Open your Facebook settings under "Apps and Websites" or your Apple ID settings under "Apps Using Apple ID." If Pampers is listed, you use a social login.
• Search Your Email: Look for your original "Welcome to Pampers Rewards" email to see which address you used.

Step 2 - Resetting a Standard Pampers Account

• In the App: Tap the "My Profile" icon (top left) > "Profile Settings" > "Change password." A reset link is sent automatically to your registered email.
• On the Website: Visit the Pampers website, click to sign in and the choose "Forgot your password?".
• Check Your Inbox: Look for an email from Pampers and follow the link. If it doesn't arrive in 5 minutes, check your "Junk" folder.

Step 3 - Resetting a Social Login (Facebook, Google, Apple)

• Important: Pampers cannot reset these passwords for you.
• Visit the security settings of your social provider (e.g., Google Account Security or Facebook Settings) to change your password there.

Tip: Once changed on the social platform, the new password will automatically work when you tap "Continue with..." in the Pampers Rewards app.

What if I'm asked to "Connect Accounts"?

This happens when you have both a social login and a standard email login using the same address. System security requires a one-time verification to merge your Pampers Rewards into a single account.

• Enter your original Pampers Rewards password to link the two methods.
• If you don't know the original password, click "Forgot your password?" on that screen to reset it.

Why haven't I received the reset link?

Commonly, users don't receive the link because they are actually a "Social Login" user and don't have a standard Pampers password to reset. Pampers app troubleshooting shows that 40% of "missing" emails are due to attempting a standard reset on a social-only account.

• Verify your login type using Step 1.
• If you are a standard user, ensure you are checking the correct email inbox and "Spam" folders.

Why is my account locked after trying to reset?

For your security, the Pampers Loyalty Program may temporarily lock accounts after multiple failed attempts or if irregular activity is detected. Pampers customer support can verifify and unlock Pampers account statuses.

• If you see an "Account Locked" message, you must contact Pampers expert support using the "Contact Us" button at the bottom of this page.
• They will verify your identity to ensure your Pampers Rewards are safe before restoring access.