This message appears because the Pampers Rewards app includes security features to protect your Pampers Rewards account by limiting the number of unique users who can log in from a single phone or tablet. To ensure the safety of your hard-earned rewards, our system prevents multiple different accounts from being used on one device to keep the Pampers Loyalty Program secure and fair for everyone. This is a standard safety measure confirmed by our technical team to ensure your Pampers Cash is always in the right hands.

Note: This does not cover situations where you are using your own single account across different devices (like your phone and a tablet); it only applies when several different people try to log in on the same device.

Step 1 - A quick check-in with your device

• Take a moment to check if a partner, family member, or friend has used their own Pampers account login on your phone recently.

• Have you perhaps created a second account in the past? Sometimes we forget an old login, and our app recognizes that a different account was once active there.

Tip: We know life with a little one is busy, to keep your experience as simple as possible, we recommend using your Pampers Rewards account on just one primary device. This helps prevent any "Max device" hiccups and ensures your Pampers cash are always ready when you are.

Step 2 - Finding a way forward together

• If you’ve simply forgotten your details, there’s no need to start over. You can use the “Reset Pampers password” link on the login screen to get back into your original Pampers Rewards account.

Tip: If you've recently deleted an account to start fresh, you may need to wait a little longer before creating a new account.

Step 3 - Reaching out to Pampers

• If you’re still stuck, please don’t worry, we’re here to help you get back to scanning.

• Contact a Pampers expert by clicking the 'Contact Us' button below. It’s super helpful if you can have your account email address ready for us.

• Let us know you're seeing the "Max device limit reached" message, and we’ll do our very best to Unlock Pampers account access for you quickly.

Can I still use my account on my tablet and my phone?

While you can log in on another device if needed, the best way to avoid security flags is to keep your Pampers account login active on just one device. This keeps your account stable and makes Pampers app troubleshooting much easier if you ever need help.

I’ve only ever had one account, why is this happening?

Sometimes technical glitches or a pre-owned phone can cause this. A Pampers expert can help with Pampers app troubleshooting to clear this up for you, just click 'Contact Us' below.