We're sorry to hear you're having trouble. Your coupon e-code should appear in the app within a day of your order being confirmed.

Check your reward order

Open My Points History in the app to see if your points were deducted.

• If they weren’t, the order may not have completed—please try again when you have a good mobile connection.

• If they were, go to the Rewards section and tap ‘See your claimed Rewards’ to view your coupon details.

Still need help?

We’re happy to look into this further or you. To help us investigate, please let us know:

• The reward you selected
• Your order number (if available)
• Any error message you saw (a screenshot is helpful)