Why is Pampers making these changes to the Pampers Club app? 

We know Pampers Club matters to parents — every scan can feel like a little step toward something helpful for your baby. We’re updating Pampers Club to make it simpler. Soon, many rewards will need fewer points, and earning points will be clearer every time you scan. You’ll earn points only when you scan Pampers products:1 point for every nappy, 5 points for every wipes pack. 

What is the main goal of these changes? 

Our goal is simple: to make Pampers Club easier to use, so you can see more clearly how your points add up and how to redeem them for rewards that support everyday life with your little one.

How will these changes benefit me as a Pampers Club member? 

You’ll see a simpler way to earn and use your points. Many rewards will need fewer points than before, making the refreshed catalogue easier to explore. And you’ll still earn points when you scan Pampers products: 1 point for every nappy and 5 points for every wipes pack.

Will the Pampers Club still be a valuable program for me? 

Yes. Pampers Club is still here to reward you and support those everyday moments with your little one. We’re making the program simpler, with many rewards needing fewer points, while your points are designed to continue giving you similar value in the refreshed catalogue.

I've been a loyal member for a long time. How do these changes acknowledge my loyalty? 

We deeply appreciate your continued loyalty to Pampers. We know your loyalty is built scan by scan, and we don’t take that for granted. These updates are designed to make the program clearer and easier to use for all members, including those who have been with us for a long time.

Are these changes a result of Pampers trying to save money? 

We regularly look at Pampers Club to make sure it stays simple, useful, and rewarding for parents. We heard that it can feel like it takes a long time to reach rewards, so we’re refreshing the program to make rewards feel clearer and easier. Many rewards will need fewer points, and your points are designed to continue giving you similar value.

My points balance has decreased. Why did this happen? 

We understand it can be surprising to see your points total change — especially when you’ve been saving them for something helpful for your little one. As part of the Pampers Club update, many rewards now need fewer points. To keep things aligned with these lower reward point prices, points balances were updated too. So while your points total may look lower, your points are designed to continue giving you similar value in the refreshed catalogue. We know changes like this can raise questions, and we’re here to help. 

I had a lot of points saved up for a specific reward. Will I still be able to get it? 

We know it can be disappointing if you were saving for a specific reward. The good news is that many rewards now need fewer points, so please check the refreshed catalogue to see the updated point price for the reward you had in mind. We’ve worked to keep a range of helpful rewards available for parents and little ones.

It feels like I'm getting less value now. Is that true? 

We understand why it may feel that way at first. Your points total may look different, but many rewards now need fewer points too. The update is designed so your points continue to have similar value in the refreshed catalogue, while making Pampers Club simpler and easier.

Why did you remove the 300 bonus points after every third scan and 200 bonus points after the first scan? 

We’ve simplified how points add up, so Pampers Club is clearer every time you scan. You’ll continue earning points when you scan Pampers products: 1 point for every nappy and 5 points for every wipes pack. At the same time, many rewards now need fewer points, helping keep the refreshed catalogue clear and easy to use. 

I'm frustrated with these changes and considering switching to another brand. What would you say to me? 

We genuinely value your loyalty and understand your frustration. We’re really sorry this feels frustrating. We know changes to something you use and value can feel disappointing, especially when you’ve been part of Pampers Club for a while. We hope you’ll give the refreshed program a chance: it’s designed to be simpler, with many rewards needing fewer points and clearer earning every time you scan. Your feedback matters, and we’re here to listen. 

How can I provide feedback on these changes? 

We’d really like to hear from you. You can contact our Consumer Care team through the “Contact Us” section in the app or on our website. Your feedback helps us keep improving Pampers Club for parents and little ones.

Will there be more changes in the future? 

We’re always listening and looking for ways to make Pampers Club more helpful for parents. We don’t have another update of this size planned right now, and if anything important changes in the future, we’ll let you know in advance.

I'm having trouble understanding the new point system. Where can I find more information? 

We’ll update the “How it Works” section in the app with a simple explanation of how points add up and how rewards work. If anything still feels unclear, our Consumer Care team is here to help you.