Why isn't my Pampers Club reward code working at Empik?

Pampers works closely with partners like Empik to ensure your rewards are ready when you are. Occasionally, technical sync delays or specific basket exclusions can prevent a code from applying at checkout, but we have verified steps to help you resolve this quickly. Our goal is to ensure you can enjoy your well-earned savings without any stress.

Note: This guide specifically addresses issues where a generated Empik code is rejected at checkout. It does not cover receiving points from a recent Empik purchase or rewards at other retailers.

Step 1 - Check Your Basket Requirements

• Minimum Spend: Ensure your Empik basket meets any minimum purchase value required by the specific reward (e.g., 50 PLN).

• Eligible Product: Please make sure you read the coupon description and the product you want to choose is not excluded from the offer. 

• Excluded Items: Codes are valid only for "Sold by Empik" products and may not work for third-party marketplace sellers.

• Expiry Date: Double-check the "My Rewards" section in the app to ensure the code hasn't passed its expiration date.

Step 2 - Verify Code Entry

• Copy/Paste: To avoid typos, use the "Copy" button next to the code in the Pampers Club app rather than typing it manually.

• One-Time Use: Remember that each reward code is unique and can only be used for a single transaction. If you previously tried to use it and the order didn't complete, the code might be temporarily "locked" by Empik's system.

Step 3 - Contact Support

• If the code is definitely valid but Empik’s site says "Code Invalid," take a screenshot of the error message and the product you have in the cart.

• Reach out to us using the "Contact Us" button in the website footer below so we can verify the code status with Empik and put things right.

What should I do if my points were taken but I never received an Empik code?

Our technical team monitors to ensure no parent loses out on their hard-earned points. If a system glitch prevents your Empik voucher from appearing, we will work to restore your balance so you can try again.

• Wait 15 Minutes: Sometimes there is a slight delay between the app and the voucher generator.

• Check History: Look in your "Transaction History" within the app; if the points are deducted but no reward is listed, this confirms a technical error.

• Report the Issue: Use the "Contact Us" button below and so our team can prioritise your request.